Privacy Policy
HOCL Solutions LLC is serious about the privacy and security of the information with which you entrust us. This privacy statement explains how we use any information collected from you if you browse our Web site and shop at our online store. We may change this policy, so we recommend that you review the terms periodically. Your continued use of our website and online store constitutes acceptance of the revisions. If you feel that we are not abiding by our posted privacy policy, please contact us at [email protected].
To get the most out of our Web site, guests are encouraged to first complete provide registration information so specials can be sent to announce new promotions or new items. During registration, a visitor is required to provide his or her contact information, such as name and e-mail address, shipping and billing information if placing an order. This information is used to create a personal account for the visitor and to contact the online account holders regarding HOCL Solutions LLC products and services. HOCL Solutions online account holders will receive updates via e-mail. If you choose to check out as a customer the information you enter will be used for the purposes of that order but will not be saved on our Web site and you will have to re-enter it every time you use guest checkout.
We request information from the guest on our online order form. A guest must provide contact information, such as name, shipping and billing address and e-mail address and for billing purposes, financial information, such as credit/charge card number, expiration date and card verification code. If we have trouble processing an order, this contact information is used to get in touch with the guest. We may also use your phone number to identify your order or return in our system. You may create an online account during the ordering process, but you are not required to do so.
Security: We want our guests to feel confident when they use our Web site and trust us with their personal information. We take every commercially reasonable precaution to protect our guests’ personal information both online and offline. However, we cannot ensure or warrant the security of information provided to us and guests do so at their own risk.
Guests may choose to create a username and password in order to complete the HOCL Solutions online registration process for purchases. Please keep this information confidential.
When our registration/order form asks customer to enter sensitive information, such as credit/charge card number, that information is encrypted using standards-based Web technologies called Secure Sockets Layer (SSL) and Hypertext Transfer Protocol Secure (HTTPS). While on a secure, encrypted page, such as our checkout pages, the padlock icon on the bottom of Web browsers such as Internet Explorer, Google Chrome, Firefox and Safari will change from unlocked to locked.
If you have any questions about the security of your information, please contact us at [email protected] or 954-821-1500.
We are the sole owner of the information collected at our on our Web site. We will not sell, share or rent this information to others in ways different from what is disclosed in this Privacy Policy. We collect information from our customers on our Web site. We use this information to provide products and support our business functions, for marketing and promotional purposes and for purposes of monitoring or improving the use of and satisfaction with our Web site or as otherwise set forth in this Privacy Policy.
If you provide us with your email address, we may use this information to send you electronic copies of your receipt, marketing emails and other emails about products offered by HOCL Solutions LLC in accordance with applicable law. You may opt out of marketing emails at any time by following the unsubscribe link in the email or any other method explained in this Privacy Policy.
From time-to-time, we may request information from customers via sale announcements, surveys, contests, ratings, reviews, or other guest-generated content. Participation in those activities is completely voluntary and therefore, the customer has a choice whether to disclose this information. Information requested may include contact information, such as name and shipping address, email, and demographic information, such as ZIP code and age information.
A cookie is a piece of data that contains information about the guest’s visit to our Web site and is stored in the guest’s Web browser. Usage of cookies is in no way linked to any personally identifiable information on our Web site. Once a guest closes the Web browser, the cookies are stored for up to 30 days. With a cookie from our Web site, the guest may not have to login with a guest name and password more than once per visit, thereby saving time while on our Web site. If a customer rejects cookies from our Web site, the customer may still use our Web site, but would have to re-enter certain information, such as customer name, password, address and or contact information. If a customer rejects the cookies, the customer may not be able to login. Without logging in, the customer will still be able to access our Web site, but will not have access to certain parts of the Web site. Cookies may also enable us to track and target the interests of our guests to enhance their experience each time they visit our Web site.
Certain pages may have ‘web beacons’, pixels or tags, for our internal use only to obtain information regarding your IP address, state and zip code of your IP address, browser type, URL of the viewed page and the time of viewing when you view a page that contains a beacon, pixel or tag. We also partner with third parties that may view this data or place ‘beacons’, pixels or tags to assist us with tracking the efficacy of our website, marketing efforts and/or other products and services we offer or to determine how customers use our Web site.
Our website does not currently recognize or respond to Do Not Track Requests. Therefore, even if your browser sends HOCLsolutions.com such request we may still track your behavior through cookies and web beacons as set forth in this privacy policy.
HOCLsolutions.com may include social media features, such as Facebook, YouTube, Instagram, Pinterest, Yelp and Twitter widgets. These features may collect information about your IP address and your browsing history, and they may set a cookie, beacon, pixel or tag or similar item to make sure their features functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
We use QR codes for promotions, contests, special events, or other offers. Scanning one of our QR codes may initiate an invitation on your mobile device to join our mailing list. To sign up, we ask you for certain information including your name, mailing address, email address, telephone numbers.
For those customers who have opted to receive e-mail from us, we also send the updates about our products. We communicate with our customer to provide requested information in regards to issues relating to their account via e-mail or phone.
If a guest’s personally identifiable information changes, such as your address, wishes to update their preferences or if a guest no longer desires our services, we will correct, update or remove that guest’s personal data provided to us. That can usually be done through the guest’s online account or by contacting us at [email protected] or 954-821-1500.
In order for us to properly fulfill our obligations to our customers, it may be necessary for us to correct or supplement the information we receive with information from third-parties. That information is limited to information about products displayed, as part of our website and other information that allows us to sell products to consumers, improve our services, and detect and prevent fraud. Guest profiles or other sensitive guest information are not shared as part of that interaction.
We share aggregated demographic information with our partners. This information is not linked to any personal information that can identify any individual person. We also partner with third parties to provide services to support our business. For example, we use an outside shipping company to ship orders, and one or more processing companies to collect credit card information and bill guests for goods and services, and to monitor for fraud. We also partner with other third parties to provide specific services. For example, our Web site is hosted by a third-party, so it may also receive certain information about you. We may share names, credit card information or other personally identifiable information that is necessary for the third party to provide those services. We do not authorize those third-parties or shipping companies to use personally identifiable information, except for the purpose of providing services to us. However, we have no control over the disclosure and use policies, and practices of any of these third parties. They may store your information in locations where they have facilities. We may share your information with our wholly owned subsidiaries and affiliates or in the event of a corporate merger, acquisition, sale, dissolution, or similar event. If we believe we are required by a valid law, rule, regulation, or court order to share information about our customers, or if we believe it is necessary to protect the safety or rights of HOCL Solutions LLC, its associates, customers or third parties, we may do so.
Our Web site may contain links to other Web sites. We are not responsible for the privacy practices of such other sites. We encourage our customers to be aware of the Web sites they visit when they leave our Web site and to read the privacy policies of each Web site that may collect personally identifiable information. This privacy statement applies solely to information collected on our Web site, as we described herein.
Upon registration, our system sends all new customers a welcoming e-mail to verify password and username. Registered customers who have not opted out of receiving e-mail from us will receive information about HOCL Solutions LLC products, and promotional events as well as transactional emails.
Correction and Updating Personal Information: If a customer’s information changes, such as your address, or you wish to update your preferences or if you no longer desires our products, we will correct, update or remove that guest’s personal data provided to us. That can usually be done through the guest’s online account or by contacting us at [email protected] or 954-821-1500.
Our Web site is a general audience Web site that is not geared towards children. We do not knowingly collect information about children under the age of 13.
Any changes to our Privacy Policy will be posted here. Your continued use of our website constitutes acceptance of the changes. We will use information in accordance with the Privacy Policy under which the information was collected.
This Privacy Policy was last updated on May 20, 2019.
